FAQ

Frequently asked questions for setting up or deploying Navigator

How do I apply a license key?
A license key is provided to all clients who purchase Eos Navigator.  The key includes information that is used by Navigator's License Management (LM) ...
Wed, 30 Dec, 2020 at 8:21 AM
How does License Management work?
What is License Management?  License Management (LM) is an Eos Navigator feature that was introduced in v2.4.  It ensures that the number of active users do...
Tue, 29 Dec, 2020 at 1:55 PM
Impersonation account information
What is an impersonation account?  The impersonation account is a dedicated Sage Estimating user that is exclusively used by Eos Navigator's report and...
Mon, 17 Aug, 2020 at 4:01 PM
Navigator does not display correctly
Navigator will not show up… even though it is running.  In the screen shot below you see Eos Navigator running, but there is NO way to bring the application...
Tue, 12 Oct, 2021 at 7:43 AM
Optimizing machine memory
The "Not enough quota.." exception appears to be caused by the operating system virtual memory management.   Some machines have virtual memory s...
Tue, 16 Mar, 2021 at 7:45 AM
Safe Mode
What is Safe Mode?  Safe Mode is a special mode that allows administrators to access Navigator in a non-production state.  While in Safe Mode you can more ...
Wed, 30 Dec, 2020 at 8:20 AM
What is Feature Access Control (FAC)?
What is Feature Access Control?  Feature Access Control (FAC) empowers you to exclusively create and manage estimates in Eos Navigator. What does it do?...
Wed, 19 Aug, 2020 at 9:05 AM
When to uninstall and re-install Excel
Some problems were found and were fixed by uninstalling and re-installing Excel: From Navigator, a crash was experienced when exporting to Excel from a Co...
Mon, 30 Nov, 2020 at 11:42 AM