FAQ
Frequently asked questions for setting up or deploying Navigator
This is a general guide. The Navigator database needs to be installed on the database server in order to access the timeout configuration. You also will nee...
Tue, 18 Oct, 2022 at 10:05 AM
A simple document showing how to download an estimate to a zip for portability. Also shows how to upload an estimate to a project in Navigator.
Fri, 26 May, 2023 at 6:47 AM
When an error occurs in Navigator, it is recorded in an error log. The information in the error log can help your Eos support representative resolve your is...
Tue, 15 Sep, 2026 at 4:13 PM
A license key is provided to all clients who purchase Eos Navigator. The key includes information that is used by Navigator's License Management (LM) f...
Wed, 30 Dec, 2020 at 9:21 AM
If you receive the Eos Navigator Subscription expired message, close the window and follow the steps below to apply your new license key using safe mode....
Mon, 14 Sep, 2026 at 3:49 PM
If you've received a .key file from your Eos consultant or Eos Support, this file may be used to update your Eos Navigator license. Please see the follo...
Tue, 5 Mar, 2024 at 3:55 PM
What is License Management? License Management (LM) is an Eos Navigator feature that was introduced in v2.4. It ensures that the number of active users do...
Tue, 29 Dec, 2020 at 2:55 PM
What is an impersonation account? The impersonation account is a dedicated Sage Estimating user that is exclusively used by Eos Navigator's report and ...
Mon, 17 Aug, 2020 at 5:01 PM
The "Not enough quota.." exception appears to be caused by the operating system virtual memory management. Some machines have virtual memory s...
Tue, 16 Mar, 2021 at 8:45 AM
What is Safe Mode? Safe Mode is a special mode that allows administrators to access Navigator in a non-production state. While in Safe Mode you can more ...
Wed, 30 Dec, 2020 at 9:20 AM