When trying to import a project, the file turns red and won't import : Support

When trying to import a project, the file turns red and won't import Print

Modified on: Wed, 20 Apr, 2022 at 11:08 AM

When attempting to import an Excel import template, the logo and text turn red then does not import. There is no warning or error message:

This has been known to happen with images that are copied/pasted from the clipboard into the Excel import template's 'Default thumbnail', 'Thumbnails' and/or 'Other images' tabs. Try saving the image as a valid image file (e.g. .png, .jpg, .tif, etc.) and then importing them into the tab using Excel's Insert toolbar:

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When trying to import a project, the file turns red and won't import Print

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