When an error occurs in Navigator, it is recorded in an error log. The information in the error log can help your Eos support representative resolve your issue.
If you need to contact Eos Support for Navigator assistance, you can download the error log file and the Event Viewer log and have it ready to send.
1. For the Event Viewer log:
- Launch the Event Viewer application from the application server that experienced the issue(s)
- Expand the ‘Application and Service Log’ node in the left pane tree
- From the Sage node, click the Save All Events As… context menu item
- When prompted, save the EVTX file
- Include the EVTX file in the ZIP file to be delivered to Support@Eosgroup.com
2. For the Navigation application log
- Navigate to the %Local Machine%\Users\%CurrentUser%\AppData\Local\Eos Group\Navigator\Logs\ folder
- %CurrentUser% will be the user who experienced the issue
- Select the “Navigator-log-file.xml” with the date extension that matches the date of the incident
- Include the XML file in the ZIP file to be delivered to Support@Eosgroup.com